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One of the reasons I enjoy service calls is that it gives me an opportunity to see what other manufacturers are doing.

This call out revealed a non working conveyor system with a ProFace screen on the front of the cabinet. I spotted what I thought was a Twido PLC but turned out to be a Schneider OTB remote IO unit, badged as ProFace.
Now I know Schneider bought ProFace because of the large Italian confectionery job I did two years ago, so I suppose things are converging. I have no software to access the screen ( and controller) so I called ProFace technical to see what is available. I found them a very friendly bunch, I shall pop down to see them this week, with the unit, to see if we can access the program within. - Update they couldn't
The major headache is all too common, although the equipment is almost new, there are no drawings, no program backups - nothing. Why do companies not insist on full documentation? The ideal time to do this would be before signing off the final payment, not when problems arise.
I have just spent all day trying to repair a windows installation that 'accidentally' connected to the internet, poor thing, it had no protection. I shall say this only once - Windows is not suitable, appropriate and probably isn't licensed for industrial systems. Do not use windows in a mission critical process. I have never seen a successful implementation of windows in an industrial setting. By the way, even though we had experts from two continents giving their advice, we still couldn't get it to work, I'm going back tomorrow, with a new PC and new install to try again. |